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SUPPORT.

FREQUENTLY ASKED QUESTIONS

Where are Ascot Heaters manufactured?


Our entire Ascot heating range has been designed at our head offices in Cardiff, Wales. We work closely with our partnered factory in Spain to manufacture all of the components with the highest quality of European material. The product assembly and testing is then completed at our Head Offices in Cardiff.




Can I return my Ascot product?


Returns are only accepted if there is a prior written agreement between customer and member of The Premspec Group. Premspec Group on accept returns of faulty goods, of which we would arrange collection from the address of the PGL customer. The returns form must be requested and returned before process begins. We do not offer a collection service direct from site. If you would like to return a product that is not faulty, PGL issue a handling charge of 50% of the original cost price. Returns must be arranged by the customer. If you would like to discuss the return of an Ascot product in further detail, please feel free to call the office on 029 2130 3710.




What are the product's warranties


All Ascot warranties are only valid for registered installations. You will need to regsiter your installation within 2 weeks of installation. (Visit our Ascot Warranty page to register your installation). On Ascot Fluid Radiators we offer a 2 year warranty on the electronics and 10 years on the body. For Ascot Dry Radiators we offer 2 years on the electronics and 5 years on the body. We DO NOT offer an on-site warranty for Ascot products.




How easy are Ascot heaters to install?


All Ascot products are very straight forward to install, all products come with an installation guide and can be plugged into a 13A socket or hard wired through a spur, which must be carried out by a qualified electrician. We begin by sizing up your room and recommending the correct heater for your installation, just get in contact and we can do this. Once installed onto the wall, you will then be required to set up the programming of your Ascot heater. This is all displayed within the installation guide, however, we have simplified this through Ascot how-to-videos which can be found in the support section of the website.




How do I know which Ascot heater to install?


Ascot heaters work at their most efficient when they are specified accurately. We have anin house team who work with bespoke software to calculate the required number elemebnts for each space. Our team will also advise on which type of heater is best suited to the dwelling/space that you are instaling Ascot heaters into. The following factors are considered in order to achieve absolute maximum energy efficiency and most importantly comfort: - Climatic period and zone - Rooms and area in m2 - The type of dwelling - Current insulation - Windows and doors Other factors that can contribute to heat loss and exposure to the outside elements are also considered. Our technical studies are free of charge and we request that one is completed before you install any Ascot products. To enquire, please foward your drawings/dimensions to ascot@premspec.co.uk




How does Ascot heating rate on EPC?


LOT20 heating faces many challenges when confronted by an EPC assessor. Please see the downloads section for our latest report on the matter




What is LOT20?


LOT20 is the new EU legislation as of january 2018, designed to remove inefficient products and technologies from the market. Part of ECOdesign directive, LOT20 concerns local space heaters, inclduing those those with solid fuel. It states all local space heaters that consume energy (electrcity, gas or liquid) with nominal heat output equal to or greater than 250W, must comply with minimum energy effiiency standard, which Ascot electric heating products achieve and even exceeds. In relation to Ascot fluid heating, the incorperation of smart technology such as open window sensors, 24/7 programmable timer, built in thermostat and wi-fi technolgy make for a significant improvement on the outdated storage heaters that many associate with electric heating.




Shall I install Ascot Fluid radiators or Ascot dry radiators


How do different types of heating work? The main difference is in the way the emit heat. Ascot thermo-fluid radiators have an element which heat the fluid inside. this is what transfers the energy into heat. this in turn wams the surface of the radiator, resulting in the radiant transfer of heat to objects and people in the room. Ascot dry radiators have an internal element that produces hot air, which rises and then convects around the room.




What is more efficient Fluid or Dry heating?


Ascot fluid radiators heat the thermo-fluid heat the oil inside the elements, and as the oil is inertia, the heat will remain within the fluids. this means that a) the radiator will not require to draw as much power to maintain comfortable room temperature, and b) the radiator will take longer to cool down after, therefore still radiating heat whilst no power is being drawn. Ascot dry panel heaters produce hot air at a rate that doesnt change respective to the room temperature. they also lose heat quickly once power has been cut. These heaters do, however, heat a space far quicker than thermo-fluid radiators, and turn off instantly when required.




Why should I choose Ascot electric heating over gas?


There are so many benefits to using modern LOT20 electric heating over a traditional gas system. Go the Ascot News section to read a full study done on the benefits




How can I make the most out of my Ascot electric heater


PGL have provided Ascot heating to the UK market with the goal to provide comfortable and low-cost heating in homes and commercial properties. In order to maximise your Ascot heater in the most effective way possible, follow the best practice guidelines below: We recommend that whilst using comfort mode, the temperature is set to 21 degree to prevent excessive consumption but maintaining a comfortable living or working temperature. We advise that you do not cover Ascot heaters, as this will have an effect on how the heat is emitted through the space and on the effeciency and cost. Find correct programming structure that works for you wityhout being excessive. We recommend that comfort mode is set in a couple of 4-hour timeslots per day, whilst anti-frost/eco mode is set during the other hours. this will ensure that space does not become uncomfortably cold without the radiator drawing too much power.




What is Geolocation on Ascot Wi-Fi heaters?


Geolocation feature essentially means that you can control your ascot Wi-Fi heater remotely, via the app. An example would be whilst you are at work, you can control your heater to ensure there is a comfortable temperature for you when you arrive home. You can also use this feature to care for close relatives, such as the elderly, who may have restricted movement within their own home or a lack of knowledge on how to control their Ascot heater.




Why is the Radiator Icon on my App Red/Blue/Greem?


When you program a transmitter you can select one of the following modes:
Red: comfort mode
Green: eco mode
Blue: antifreeze mode

The radiator icon will be in one of these colors according to the mode programmed for each hour of the day.





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