FREQUENTLY ASKED QUESTIONS
Where are Ascot Heaters manufactured?
Our entire Ascot heating range has been designed at our head offices in Cardiff, Wales. We work closely with our partnered factory in Spain to manufacture all of the components with the highest quality of European material.
Can I return my Ascot product?
Returns are only accepted if there is a prior written agreement between customer and member of The Premspec Group. Premspec Group on accept returns of faulty goods, of which we would arrange collection from the address of the PGL customer. The returns form must be requested and returned before process begins.
What are the product's warranties
All Ascot warranties are only valid for registered installations. You will need to regsiter your installation within 2 weeks of installation. (Visit our Ascot Warranty page to register your installation).
How easy are Ascot heaters to install?
All Ascot products are very straight forward to install, all products come with an installation guide and can be plugged into a 13A socket or hard wired through a spur, which must be carried out by a qualified electrician.
How do I know which Ascot heater to install?
Ascot heaters work at their most efficient when they are specified accurately.
How does Ascot heating rate on EPC?
LOT20 heating faces many challenges when confronted by an EPC assessor. Please see the downloads section for our latest report on the matter
What is LOT20?
LOT20 is the new EU legislation as of january 2018, designed to remove inefficient products and technologies from the market.
Shall I install Ascot Fluid radiators or Ascot dry radiators
How do different types of heating work?
What is more efficient Fluid or Dry heating?
Ascot fluid radiators heat the thermo-fluid heat the oil inside the elements, and as the oil is inertia, the heat will remain within the fluids. this means that a) the radiator will not require to draw as much power to maintain comfortable room temperature, and b) the radiator will take longer to cool down after, therefore still radiating heat whilst no power is being drawn.
Why should I choose Ascot electric heating over gas?
There are so many benefits to using modern LOT20 electric heating over a traditional gas system. Go the Ascot News section to read a full study done on the benefits
How can I make the most out of my Ascot electric heater
PGL have provided Ascot heating to the UK market with the goal to provide comfortable and low-cost heating in homes and commercial properties. In order to maximise your Ascot heater in the most effective way possible, follow the best practice guidelines below:
What is Geolocation on Ascot Wi-Fi heaters?
Geolocation feature essentially means that you can control your ascot Wi-Fi heater remotely, via the app. An example would be whilst you are at work, you can control your heater to ensure there is a comfortable temperature for you when you arrive home. You can also use this feature to care for close relatives, such as the elderly, who may have restricted movement within their own home or a lack of knowledge on how to control their Ascot heater.
Can Ascot radiators connect to central thermostats? What else can they do?
Ascot Wi-Fi heaters do have the capability to connect to Nest central thermostat system. They are also able to connect to Amazons ALEXA and google Home systems.
Why is the Radiator Icon on my App Red/Blue/Greem?
When you program a transmitter you can select one of the following modes:
Red: comfort mode
Green: eco mode
Blue: antifreeze mode
The radiator icon will be in one of these colors according to the mode programmed for each hour of the day.